FAQ

Delivery and order status

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Q: How can I track my order?
A:
You will receive a notification on the email that you provided when ordering the goods right after we ship out your order. The Fedex tracker link will be included in the order. Make sure to check your spam folder..

Q:
How long does the delivery take to my country?
A:
The delivery time is the period from the moment we ship the order from our warehouse to the final postal delivery to the address, specified in the order and it depends on the postal services. The average delivery time via Fedex is 2-6 working days depending on the final destination.

Q:
How much does the delivery cost?
A:
We deliver our goods to almost all the countries worldwide. We use express delivery service provided by Fedex.
Q: I see that the product that I ordered is out of stock. When should I expect it to receive it?
A: We provide the estimated shipping date on every product page on the right side from the image of the product. The shipment will be made in maximum 1-2 days after that day.

Q: 
I ordered a long time ago and still have not received my order. What should I do?
A: Please check your emails and spam for the shipping notification from us with a tracker link from Fedex. If you cannot find any emails from us, then please contact our customer support. Make sure to include your order details in the email and the provide as much information on the issue as possible.

Payment Methods

Q: How can I pay on your site?
A: We accept PayPal, Bank Card via PayPal (through a form on our site, or on PayPal's site with or without registration), cash via Western Union or MoneyGramm, Skrill (MoneyBookers), WebMoney. More information and details you can find here.

Discounts

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Q: Can I get a Discount?
A: Yes. We provide discounts to our fans on Facebook and those who want to review our products on their blogs/sites. To receive a Facebook or Twitter discount simply follow us on any of the these sites. To get more information on the reviewer discount, please contact our support.

Warranty, RMA and Returns

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Q: My Mugen Power product is not working properly. What should I do?
A: Please contact our customer support and provide us with your order number and the exact description of the problem. We will do our best to find a suitable solution. For more information on RMA and RETURNs please vist our support page.

Q:
Do you provide warranty for your products?
A: Yes, all Mugen Power products have 365 days limited warranty.

Batteries

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Q: Is there any software to calibrate batteries on my phone?
A: You can use our official Mugen Power application for Android. It is available at the Android Market

Q: How to use Mugen Power Battery Calibration Tool?
A: Step By Step Guide: 
1. Start the application. A Welcome Screen will appear (only once). Click "Next"
2. Select the battery that is currently used in the phone.
3. Calibrate the current battery profile: charge it to 100% then click "Callibrate Profile". 
4. Use the phone normally.
5. If you want to change a battery, then open the app, go to "Battery Profiles" and click "Switch Batteries"
6. Press the 'Change Profile' button. (Toast message come up, 'Turn off your device!')
7. Turn Off your Device.
8. Switch the current battery to the one you want. 
9. Reboot the phone, open up the app* 
10. Select the newly inserted battery profile.
11. If profile exists you're done. Use the phone normally.
12. If the profile is not calibrated, follow step 3.

* You can check the "Autostart" box if you want the app to start automatically when you switch on the phone after switching the batteries.

Q: How to store your li-ion batteries?
A: The recommended storage temperature for most batteries is 15°C (59°F); the extreme allowable temperature is –40°C to 50°C (–40°C to 122°F) for most chemistries. While lead acid must always be kept at full charge during storage, nickel- and lithium-based chemistries should be stored at around a 40 percent state-of-charge (SoC). 

Q: How should I initially charge my battery?
A: Please visit our User Guide page here.

Q: Do your batteries support NFC (Near Field Communication)?
A: Yes, NFC is supported for most of the new models. This functionality is listed on every product page in the specifications box.

Q: Is it bad to charge li-ion or li-po batteries is small portions or via USB, when downloading music from the computer to the phone for example?
A: Charing in small portions is allowed and encouraged when it comes to li-ion and li-po batteries. More on this topic you can find in our blog here.

Q: Why is it important to initially charge the battery 4-5 times for 8-12 hours?
A: This process is needed to train the controllers in the phone and the battery to recognize new extended battery capacity. The phone needs to rewrite the capacity statistics so the correct capacity is reflected by the charge indicator. We recommend to keep an eye on the battery and if productivity declines, repeat this calibration process. More information on handling Lithium Ion batteries you can find on here at XDA forums and Mugen Blog - How to use your battery.

Q: What is the voltage on the contacts of a 3000mAh+ battery when it's fully charged and what is the voltage when the phone switches itself off?
A: The full charge voltage is 4.2V (4200mV) and the switch-off voltage is around 3.2V (3200mV).
More info here: Mugen Blog - How to use your battery

Customer Support

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Q: What are the working hours of Mugen Power customer support?
A: We reply to all inquiries sent to our support form, Facebook and Twitter within 24 hours except for Saturday, Sunday and public holidays.